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Shipping Policy

Please allow up to 2-3 business days to process your prescriptions in our pharmacy once we have your completed patient profile and your VALID prescriptions. Once shipped, postal service times generally range from 5 to 15 business days (N.B.: some locations can be longer). If you do not receive your order after 15 business days, please call us toll free at 1-866-799-3435 for help on tracking your package.

Your prescription order is shipped via an expedited mailing service (usually Canada Post's XpressPost). Delivery confirmation is provided whereby each shipment is assigned an identification number that can be used to check the delivery status of your order. From our other global suppliers, orders are shipped through diverse airmail services.

As per the ordering guide agreement, all prescription sales are FINAL and NON-REFUNDABLE as cannot legally accept or restock orders that are cancelled or refused after they have left the pharmacy.

Cancellation of orders placed prior to leaving the pharmacy will result in a cancellation fee of $25. Again orders dispensed cannot be refunded.

Shipping Promotions: Free shipping applies on any order for prescription items above $299.00 USD1 (exclusive of shipping fees)! Any order for items that are part of our International Generic Program and is above $99.00 USD2 (exclusive of shipping) are also shipped free!

Shipping Rate: Shipping and handling charges are $ 8.00 USD per package for prescription items3. The shipping and handling fee ($ 8.00 USD) applies to each parcel, not prescription. If all your medications fit in one parcel, you will pay one shipping fee.

International Shipping Rates: Shipping and handling charges may vary depending on the location. Some countries may require an additional $10-$55 over the standard shipping rate. The shipping and handling fee applies to each parcel, not prescription. If all your medications fit in one parcel, you will pay one shipping fee.

Shipping time can take longer than the advertised 15 business days and in some instances can take up to 2 months depending on the nature of your postal service and customs regulations. Please take the time to verify your country's rules and policies for the importation of medication.

Refridgerated Items: Items that require refridgeration are charged a shipping and handling fee of $ 15.99 USD per package.

** Certain conditions apply

[1] Free shipping does not apply on packages that require refridgeration.

[2] You will be charged a shipping fee if any items in your packages require refridgeration.

[3] The standard shipping and handling charge only applies to packages that do not require refridgeration.




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