Frequently Asked Questions
Q. Is a prescription required?
A. Yes! We require a prescription for all medications that
are prescription only where they are being filled or being sent to. Just like
your local pharmacy, we require a valid prescription from a physician licensed
to practice in your area of residence.
Q. How long will it take for me to receive my prescriptions
by mail?
A. Please allow up to 2-3
business days to process your prescriptions in our pharmacy
once we have your completed patient profile and your VALID prescriptions.
Once shipped, postal service times generally range from 5 to
15 business days. If you do not receive your order after 15 business
days, please call us toll free at 1-866-799-3435 for help tracking your package.
Q. What countries can you ship prescriptions
to?
A. We are one of the very few companies that can provide
prescription services for international clients and we ship to most countries.
Please contact using our electronic form for more details.
Q. How must prescriptions be written?
A. All prescriptions must follow the Standard Guidelines for Prescriptions; they are as follows:
- The prescription is to be written in English and or Latin
- Name of patient
- Date prescription is written
- Name of Medication
- Strength of Medication
- Quantity to dispense
- Instruction on taking medication (SIG)
- Number of refills allowed
- Generic equivalent permitted
- Doctors name and signature
Q. Can you fill/ship veterinarian (pets/livestock) prescriptions?
A. Yes we can, we are also one of the very few companies
that can provide veterinarian prescription services. The patient ordering
guide (click here) and prescription are still required
by law, to be submitted and verified by us. Prices on pet/livestock meds do
differ from prices advertised on our site. For a quote please contact us using
our electronic form or call us at 1-866-799-3435.
Q. How much money will I save?
A. Most patients save 40-90%, which can be
hundreds of dollars per order.
Q. Why are your prescription prices so low?
A.We have located and affiliated ourselves with
several global suppliers and pharmacies in order to get you the
medication where it is offered at the lowest cost. Also, patent
laws differ from country to country and lower cost generic alternatives
may be available for drugs that are only available as brands at your local pharmacy.
Q. Is there a limit on how much I can buy?
A. The maximum supply you can order depends on the type of
drug it is, whether its Rx or OTC and where it is being sent from, provided
that you have a valid prescription for that supply of medication. If your
physician writes a prescription for more than the maximum supply allowed,
then we can fill those refills as they come due. For more information on the
maximum supply allowed for your prescriptions, please contact one of our customer
service agents (1-866-799-3435).
Q. Why can't I buy Valium, Tylenol #3 or similar medications
from your pharmacy?
A. We legally cannot ship any narcotic or controlled
substances. We also will not sell any habit
forming medications.
Q. Will you accept my insurance?
A. You need to consult with your insurance company
on purchasing medications outside the country. We will provide
you with a proper receipt for insurance purposes. Your insurance
company may or may not accept our receipts.
Q. How do I pay for my order?
A. We accept Visa and MasterCard. We currently do not accept American Express.
Q. What is a generic?
A. Drug manufacturers hold patents on the brand-name drugs
they make and sell. When the patent expires, pharmaceutical companies can
manufacture a generic, or copy, of the brand-name and sell it at substantial
discounts. A generic medication has the same dosage, safety, strength, quality,
directions, performance, and intended use as its brand-name counter-part.
Before generics are made available on the market, the manufacturer must prove
it has the same active ingredients as the brand-name and works as effectively. The only differences between generics
and their brand-name counterparts is that generics are less expensive and
may look slightly different (eg. different shape or color), as trademark laws
prevent a generic from looking exactly like the brand-name medication. Generics
are less expensive because generic manufacturers do not have to invest large
sums of money to invent a drug.
Q. Why do some drugs have different names?
A. These are trade or brand names registered by the manufacturer.
In different countries, manufacturers will often use different trade names.
The medications have the same active ingredients, but may look different and
have a different trade name. e.g. Adalat XL (Canada) and Adalat Oros
(New Zealand).
<Q. Are all drugs available?
A. No, we do not have all medications that are available
in other parts of the world but, with our network of affiliated global pharmacies,
we're pretty close.
Q. If I don't see my prescription medication on your
price list, does that mean you don't carry it?
A. No. If you do not see the drug that you are looking for,
please call us toll free @
1-866-799-3435 or submit your request using our electronic form
and we will respond with pricing if available.
Q. Do I get charged a shipping charge for each prescription?
A. No. The shipping charge is for each shipment only. Free
shipping is applied if you order more than $99 of medications from our International
Generic Program.
Q. Are all drugs less expensive with NationDrugs.to?
A. The majority of prices are less expensive, but there are
exceptions.
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